Shipping Information
Welcome to Zion Threads Co's shipping information section. Here, we aim to provide you with clear details about our shipping methods, packaging, and associated costs. We believe in transparent communication to foster trust and ensure our customers' satisfaction.
Shipping Method Policy
Thank you for shopping with us! Please review our shipping policy to understand how we handle deliveries and refunds.
Shipping Method
We ship all orders via United States Postal Service (USPS).
A tracking number will be provided for every shipment to ensure you can monitor your package’s journey. Once your order has been shipped, the tracking number will be sent to the email address provided during checkout.
Shipping Times
Processing Time: Orders are typically processed within 1-3 business days.
Delivery Time: Shipping times may vary depending on your location and USPS's delivery schedule. Most orders are delivered within 3-7 business days after shipping.
Refunds
All approved refunds will be issued and sent back to you via USPS.
Refunds may take 5-10 business days to process and arrive, depending on USPS handling and your location.
Important Notes
Ensure your shipping address is accurate at checkout. We are not responsible for packages sent to incorrect addresses provided by the customer.
We are not liable for delays caused by USPS, including but not limited to weather conditions, high shipment volumes, or unforeseen circumstances.
If you have any issues with your shipment, such as delays or lost packages, please contact our customer service team with your tracking number for assistance.
Thank you for choosing us! We strive to provide a reliable and efficient shipping experience for all our customers. If you have further questions or concerns, feel free to reach out to our support team.
Return & Exchange Policy
No Returns on Hair Products
For the safety and satisfaction of all our customers, hair products are non-returnable and non-refundable. This includes items such as Hair Accessories, Bows, Clips.
Returns for Other Products
We accept returns under the following conditions:
If you are unsatisfied with your purchase for any reason, you may return the item within 7 days of arrival.
Items must be in new, unused, and original condition, including any packaging and tags.
Conditions for Refunds
Items with Odors or Fragrances:
Any returned item that has been used, worn, or has an odor (e.g., smoke, perfume, or any other fragrance) will not qualify for a full refund. We reserve the right to assess a cleaning or restocking fee if applicable.
Damaged or Destroyed Items:
Items that are damaged, destroyed, or show clear signs of misuse will not be refunded under any circumstances.
Processing Returns:
Once your return is received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be processed within 5-7 business days and issued to your original payment method.
How to Initiate a Return
To begin the return process:
Contact our customer service team within 7 days of receiving your item.
Provide your order number, a description of the issue, and any relevant photos (if applicable).
We will provide further instructions, including where to ship the item.
Additional Notes
Return Shipping Costs: Customers are responsible for covering the return shipping costs unless the item arrived damaged or defective.
Final Sale Items: Certain items may be marked as final sale and are not eligible for returns or refunds.
We appreciate your understanding and cooperation with these policies. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.
Thank you for choosing us!